Intelledox chosen to support COPIC Insurance deliver superlative customer experience

COPIC Insurance Company, Colorado’s leading medical liability insurance provider, has chosen the Intelledox Infiniti platform to build a new online policy renewal process as part of its digital transformation journey.

Under the terms of the agreement, Intelledox Infiniti will transform COPIC’s online policy renewal process from a dated and cumbersome system into an intuitive, online interview. Infiniti will streamline application process ensuring faster application completion time, improved customer satisfaction and improved automation, reducing manual intervention.

Commenting on the project, Intelledox President Rodney Frye said, “The digital revolution has transformed the way insureds interact with service providers. Today, every insured is looking for frictionless digital experiences, driving companies to become more digital and agile. We are excited to work with COPIC to improve its service to members and look forward to working with the team to reduce policy application and renewal times.”

Tom Koenig, Vice President - IT, COPIC Insurance said, “Unparalleled customer service is at the heart of everything we do. We want to deliver a superior service and make it easy for people to interact with our brand. Intelledox’s’ scalable technology platform will help us improve our customer services as we continue to grow and help us provide our insureds with an enhanced experience.”

Intelledox was chosen based on its ability to rapidly deliver a scalable and flexible digital transformation solution. Infiniti enables best-in-class customer experiences that streamline inefficient processes and delivers fast ROI. Intelledox’s enterprise-class Infiniti Platform supports a customer-centric approach across the customer lifecycle enabling digital transformation of the customer experience. The agreement is designed to support COPIC by increasing efficiency and improving speed to market, and offer superior customer experience.

 About Intelledox

Utilizing Responsive Web Design, Intelledox’s digital transformation solutions help companies rapidly develop and deliver mobile-ready business processes.  Government and enterprise customers worldwide deploy the Infiniti platform to enhance customer engagement, drive down operational costs, increase efficiency and reduce the burden of paperwork and red tape.  With North American Headquarters located in Dallas Texas, Intelledox has offices in New York, Toronto, London, Singapore, Sydney and Global Headquarters in Canberra Australia.

About COPIC Insurance Company

Founded by Colorado physicians in 1981, the COPIC Trust was created with a vision to stabilize the medical liability environment and maintain access to care. COPIC Insurance Company offers medical professional liability insurance alongside industry-leading patient safety and risk management programs and alternate coverage solutions. COPIC became a fully licensed and regulated insurance company in 1984. COPIC Insurance Company is exclusively endorsed by the Colorado Medical Society, the Colorado Hospital Association, and the Nebraska Medical Association. COPIC’s network of insureds includes 6,200 Colorado physicians, 800 Nebraska physicians, and more than 120 hospitals and other health care facilities across both states.