Sometimes, a form returned from Infiniti might include fields which are comprised of all upper case characters when this was not intended. This can be as a result of a selection within Microsoft Words placeholder.
To resolve this issue, select the entire Placeholder, right click on it and select Font.
Once the Font settings are displayed, ensure that All Caps is unticked before selecting OK.
Save your Project and Publish it if required and try again. Once you have completed the form, the document should now be formatted correctly.
document return upper case fields font placeholder