Troubleshooting - Applies to Infiniti v8.0 or later. 

As Design launches a separate process (outside of Internet Explorer), it doesn't keep the credentials required to authenticate to your environment’s proxy server.

There are a couple of ways to overcome this:


Add a rule in the proxy to allow anonymous authentication to the website (e.g.

Machine specific

Add an entry to the machine.config for the machines that will need to run Design. Detailed below:

Add the following to the machine.config file at:


        <defaultProxy enabled="true" useDefaultCredentials="true"/>

The <configuration> tag is already present, so you just need to add the inner nodes.

For more information see this article:

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