Advancements in technology have not only changed the way we use mobile devices to conduct business but also empowered employees to work anywhere, anytime. Workforce Mobility in simple terms can be defined as the ability to move out of the ‘boxed office space’ and do business in any part of the world.
The opportunity to increase personnel productivity and improve customer engagement/satisfaction are key factors driving organisations across the globe to adopt workforce mobility. Be it subtly accepting this trend through bring-your-own-device (BYOD) programs or proactively enabling mobile solutions, the end result is the same: Mobility is changing how, when and where employees work.
Why should organizations adopt workforce mobility?
If applied correctly, mobility can help improve employee productivity, generate business leads and enhance customer interaction. With workforce mobility, there is no longer a need for a specific department to be located at a specific place – team members can be working from anyplace that suits their needs at any particular point in time.
A robust mobile workforce, equipped to secure work in one continent and execute it in another, can bring benefits to the bottom line if deployed correctly. In today’s business environ driven by ever-evolving technology, mobility not only meets the need of our customers but also helps achieve business goals. It enables organizations to give their clients the right people with the right skills at the right time.
Mobility enables team members to take the processes and governance systems of the company away from their desk. For example, Intelledox Infiniti helped insurance agents from a global Insurance brokerage to work from customer sites across New Zealand including remote cities and towns.
This insurance brokerage, one of the world’s leading insurers, has a large client database of farmers owning millions of dollars of farms, livestock and machinery. The challenge faced by insurance agents was taking paper-based forms to be filled on-site and then entered into the system once they were back in the head office resulting in a delay of one week to 10 days.
The InfinitiGo application, customised to their needs, acted as an effective tool to collect data from customers and save it on to the mobile devices even in places with no connectivity. Once within a network area, the data was automatically uploaded onto the server. This also involved using enterprise tools to calculate premiums that were made available offline thus helping farmers make immediate insurance and policy decisions. The application not only eliminated the need for paper forms but also increased efficiency of the agents by omitting the process of manual data entry. Additionally, since the system was connected to other legacy channels, the agents were always using up-to-date forms and documents in accordance with company guidelines.
The workforce mobility journey
The rapidly changing workplace dynamics also represent newer business and technology challenges that organization need to cope with. Some points to be considered before adopting Workforce Mobility are:
- Business goals for mobility need to be specific, measurable and aligned to business goals to ensure effective deployment and positive outcome
- It is important to ensure that all legacy systems are connected and that there is real time information exchange between the mobile device and other channels such as store, web, call centre etc. to ensure consistent communication to both customers and employees
- Organizations should make sure that their global workforce has access to corporate databases and enterprise applications. The goal should be to provide universal access to people, applications and data at any time and any location
- To realise the full potential of workforce mobility, it is important to streamline and modernize the product portfolio to make it easier and less expensive to manage on a day-to-day basis
- IT teams need to upgrade application architectures and supporting infrastructures to equip them to handle new types of users and data
- Increases in processing, storage and communications capabilities and associated costs must be carefully planned for, as mobile devices and apps can be deployed round the clock at any location leading to increased transaction and data volume
- Developing security best practices for an increasingly mobile workforce is important to avoid service interruptions, data loss, threats to customer privacy and compromised intellectual property
- Hiring and training people with the right skills should be done as the competency to design, code, test and deploy mobile apps is different from that of a traditional mainframe, client-server or Web-based system
There has never been a more appropriate time to embrace workforce mobility than in today’s complex and competitive business world. However, while doing so it is important to ensure that this global mobile workforce helps harness technological solutions that boost productivity and achieve both short and long-term business goals.
Read more about Intelledox Infiniti Mobility Solutions.